I have received a broken, faulty or incorrect item
If you have received a damaged product, or if a product has been delivered that is different to the product listed in your order, take a photo for reference (of product and packing slip) and let us know within the first 5 business days after delivery.
We can arrange to replace the damaged or incorrect product or, if we are unable to provide a replacement product, we will refund you the purchase price.
Please arrange the return of any damaged/faulty items through our support team at firstname.lastname@example.org
Where goods are received damaged on delivery, we require photographic evidence before authorizing the replacement of your goods.
Maximumplus reserves sole discretion to determine whether any goods are faulty or damaged.
Maximumplus may seek reimbursement of any costs incurred when the product is found to not be damaged, faulty or incorrect.
Can I get a Refund / Exchange / Return?
Maximumplus will accept the return of products that have been supplied incorrectly by Maximumplus and can exchange any which are faulty/damaged upon receipt.
Let us know, within 5 business days of receiving an order, if you need to return/exchange an item.
Products must be returned in their original, undamaged, sealed packaging, with the original packing slip and must be in a re-saleable condition.
Get in touch with our support team at email@example.com, or via live webchat, if you need to arrange a return.
It is the customer’s responsibility to ensure that items are returned safely.
Unfortunately, Maximumplus is unable to take responsibility for items lost in transit.
We recommend selecting a carrier who can provide tracking.